Legiano Responsible Gambling

Gambling is entertainment. Legiano operates under a Curaçao licence (OGL/2023/158/0074), held by Liernin Enterprises Ltd, and this page sets out the tools we offer, the external organisations you can contact, and how to reach us directly if you need to make a change to your account.

Our commitment

Legiano is licensed by the Curaçao Gaming Control Board under licence number OGL/2023/158/0074. We operate a set of account-level tools that let you control how you play, and we work alongside established external support organisations.

Tools available

Several controls are available on your account. To activate any of them, contact our support team by email and we will apply the change promptly.

• Deposit limits: set a daily, weekly, or monthly cap on how much you deposit
• Loss limits: restrict the amount you can lose over a defined period
• Session time limits: cap how long a single session runs
• Reality checks: receive periodic on-screen reminders of time spent playing
• Cool-off periods: take a short break from your account without closing it
• Self-exclusion: suspend your account for a set period or indefinitely

To request a limit, cool-off, or self-exclusion, email [email protected] or use live chat. Account closure also requires contacting support directly, and closure can only be completed once your balance is at zero and no withdrawals are pending.

Signs to watch for

Some patterns can indicate that gambling has shifted from entertainment to a problem. These are factual markers, not a judgement.

• Chasing losses by placing further bets to recover money already lost
• Spending more time or money gambling than you planned
• Gambling affecting time with family, friends, or work
• Borrowing money or using funds set aside for other purposes to gamble
• Feeling irritable or restless when you are not playing
• Concealing how much time or money you spend gambling

Where to get help

Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.

• ConnexOntario: www.connexontario.ca
• Responsible Gambling Council: www.responsiblegambling.org

Contact us

To request self-exclusion, set a limit, or ask any question about your account, email us at [email protected] or open a live chat session from any page on the site. Live chat is available 24/7 and typically responds within a few minutes. If your request is a formal complaint, send it to [email protected] and we will provide an outcome within 10 days.